Privacy Policy
1. Introduction
EPU Engineering LLC ("EPU Engineering," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard information when you visit our website at epuengineering.com (the "Site").
2. Information We Collect
2.1 Information You Provide
We collect information you voluntarily provide when you:
- Send us an email via contactus@epuengineering.com
- Call our office at (904) 878-2496
- Request information about RWTS™ or our products
This may include:
- Your name
- Email address
- Phone number
- Company/organization name
- Job title or role
- Project-related information you choose to share
2.2 Automatically Collected Information
When you visit our Site, we automatically collect certain technical information through Matomo, our self-hosted analytics platform:
- Device information: Browser type, operating system
- Usage data: Pages visited, time spent on pages, referring website
- Technical data: IP address (anonymized), approximate geographic location (country/region level)
Important: We do NOT use Google Analytics, Facebook Pixel, or any third-party tracking services. All analytics data is processed on our own servers and never shared with third parties.
2.3 Information We Do NOT Collect
- We do not use cookies for advertising or tracking
- We do not collect payment information through this Site
- We do not use contact forms (email and phone only)
- We do not track you across other websites
3. How We Use Your Information
We use the information we collect to:
- Respond to your inquiries about RWTS, our products, or consulting services
- Provide information or documentation you request
- Improve our website based on usage patterns
- Comply with legal obligations
We do NOT:
- Sell your information to third parties
- Share your information with advertising networks
- Use your information for automated marketing
- Create advertising profiles
4. Analytics (Matomo)
We use Matomo, a privacy-focused, self-hosted analytics platform, to understand how visitors use our Site. Matomo is configured to:
- Anonymize IP addresses (last 2 bytes masked)
- Respect Do Not Track browser settings
- Not use cookies for returning visitor tracking
- Store data only on our servers (no third-party access)
You can opt out of Matomo tracking by enabling "Do Not Track" in your browser settings.
5. Data Retention
- Email correspondence: Retained for the duration of our business relationship plus 3 years
- Analytics data: Retained for 26 months, then automatically deleted
- Inquiry records: Retained for 3 years after last contact
6. Data Security
We implement appropriate technical and organizational measures to protect your information, including:
- HTTPS encryption for all Site traffic
- Secure email handling
- Access controls limiting who can view inquiry data
- Regular security reviews
7. Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Correct inaccurate information
- Delete your personal information
- Object to certain processing activities
- Withdraw consent where processing is based on consent
To exercise any of these rights, contact us at contactus@epuengineering.com.
8. Children's Privacy
Our Site is not intended for children under 16. We do not knowingly collect information from children under 16. If you believe we have collected information from a child, please contact us immediately.
9. Third-Party Links
Our Site may contain links to third-party websites (e.g., GitHub). We are not responsible for the privacy practices of these external sites.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last Updated" date at the top indicates when the policy was last revised. Continued use of the Site after changes constitutes acceptance of the updated policy.
11. Contact Us
If you have questions about this Privacy Policy or our data practices:
EPU Engineering LLC12443 San Jose Blvd Suite 1003
Jacksonville, FL 32223
USA
Email: contactus@epuengineering.com
Phone: (904) 878-2496
12. Jurisdiction
This Privacy Policy is governed by the laws of the State of Florida, United States.